In this section you can find out more about:
Personal information that may be collected directly from you if you register to use or use one of our websites or services includes name, contact details, organization name and details, your own domain name, IP address, professional qualifications and billing details including credit card details.
We may also collect personal information such as IP address, device information and log information by using cookies. If you are a creator using our services, we will store the information on the profile you create and the content you choose to make available to other users, such as participation statistics, design concepts, design templates, service offerings, and messages and testimonials. We may also share this information with our third-party partners, including operators of other websites and platforms that choose to integrate our services into their websites and platforms, as part of providing services to you. We may also collect your tax information and information to verify your identity (passport, ID card or driver's license information).
If you are a customer using our services, we will store the information on the profile you create and the content you choose to make available to other users, such as design briefs, design contests, design concepts, and messages and testimonials.
We may process account behaviour for security purposes only to protect you from spam messages and to improve identification of spam and fraudulent activity.
We may also collect your personal information where you request information or materials from us, participate in surveys or polls, subscribe to our mailing list or join our social media pages. This information will typically be your name and email address, together with other information needed to respond to the particular campaign or your enquiry.
We also collect information about your marketing preferences including interests/marketing list assignments, record of permissions or marketing objections and website data.
Additionally, when you choose to provide a testimonial, we may use your testimonial for marketing purposes. If we offer a referral service from time to time and one of our users utilizes that referral service to tell a friend about our website, we will collect your name and email address from that user to send you a one-time email inviting you to visit our site. We store this information for the sole purpose of sending the one-time email and tracking the success of our referral program. You may contact us to remove this information from our database.
If you apply for a job with us, we collect information such as your contact details and the information you submit in your application and CV.
We collect information about you if you register with or use one of our websites or online services, purchase or use one of our services, contact us or work with us as a business partner.
We may collect information about you indirectly from other sources and combine that with information we collect through our services where this is necessary to help manage our relationship with you. These other sources may include third party software applications and social media platforms such as Facebook, Google+ and Twitter.
In general, we use and disclose personal information for the following business and commercial purposes:
Certain laws, including the General Data Protection Regulation (GDPR), UK Data Protection Act, and the Brazilian General Data Protection Act (LGPD), require that we inform you of the legal bases for our processing of your personal information. Pursuant to the GDPR (and other similar relevant laws, including the LGPD and the UK Data Protection Act), we may process personal information for the following legal bases:
Our services are not offered to persons under the age of 16 years old and we will not knowingly collect any personal data about children under 16 years old.
In this section you can find out more about how we share personal information:
We may also share your personal information in the manner and for the purposes described below:
In this section you can find out more about:
We may use your personal information to let you know about our services or related services that we believe will be of interest to you. We may contact you by email or through other communication channels that we think you may find helpful. In most cases our processing of your personal information for marketing purposes is based on our legitimate interests, although in some cases (such as where required by law or where we use or process any of your Sensitive Personal Data (as defined under the GDPR)) it may be based on your explicit consent. In all cases, we will respect your preferences for how you would like us to manage marketing activity with you.
To protect your privacy rights and to ensure you have control over how we manage marketing with you:
We recommend you routinely review the privacy notices and preference settings that are available to you on any social media platforms as well as your preferences within your account with us.
We undertake profiling to lock stolen accounts or accounts that are used for spamming/fraud. If you have signed up to receive marketing updates, we may use profiling to ensure that marketing materials are tailored to your preferences and to what we think you will be interested in. This does not have any significant effect or a legal effect on you.
A cookie is a small text file containing small amounts of information which is downloaded to / stored on your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit a website.
In this section you can find out more about:
Your personal information may be disclosed, transferred to or processed outside of your country of residence. If you are an individual in Australia this may include the United States of America, Germany, the Philippines and Brazil, where it will be subject to the laws of the country to which it is transferred. These jurisdictions may not have an equivalent level of data protection laws as those in your country.
EU/UK individuals - If you are an individual based in or a resident of the European Union or the United Kingdom, your personal information may be processed outside of the European Union, in countries such as the United States of America, Australia, Brazil and the Philippines that are subject to different standards of data protection.
We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights. To this end:
You have a right to contact us for more information about the safeguards we have put in place to ensure the adequate protection of your personal information when this is transferred as mentioned above.
program, and to view our certification, please visitwww.privacyshield.gov. If you have a question or complaint you believe to be within the scope of our Privacy Shield certification, please contact us first atprivacy@LenzGig.com, or using the contact details in the "Contact us" section below.
For any complaints that we can't resolve directly, JAMS is a US-based independent provider responsible for reviewing and resolving complaints about US Privacy Shield compliance. You can contact JAMS free of charge athttps://www.jamsadr.com/eu-us-privacy-shield.
As further explained by the Principles, binding arbitration is available to address residual complaints not resolved by other means. As a US-based company, LenzGig, Inc. is subject to the investigatory and enforcement authority of the U.S. Federal Trade Commission.
Please note: on July 16, 2020 the European Court of Justice invalidated the EU-US Privacy Shield Program as an adequacy mechanism for transfers of personal data from the EU to the United States. LenzGig will continue to comply with its Privacy Shield commitments for so long as it remains an active participant in the program. In addition, we will work to implement additional adequacy measures where necessary under applicable data protection laws, such as the EU standard contractual clauses for the transfer of personal data to processors established in third countries ("Standard Contractual Clauses").
Users in Brazil. If your personal information is subject to Brazilian laws, LenzGig will ensure that appropriate safeguards are in place to protect your personal information, as required by the LGPD (once effective).
We store most of your personal information electronically. We implement and maintain technical and organisational security measures, policies and procedures, appropriate to the nature of the information concerned, designed to reduce the risk of accidental destruction or loss, misuse or interference or the unauthorised disclosure, access or modification to such information, which include, where appropriate, encryption of personal information in transmission, access controls, and written confidentiality obligations applicable to personnel and vendors who may access personal information.
In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements.
Where you request that we delete your account from our system, we will lock the account and delete it from our servers within 30 days. However, in specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
You may access or request correction of the personal information that we hold about you by contacting us. There are some circumstances in which we are not required to give you access to your personal information.
We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date, and complete.
If you are an individual based in or a resident of the European Union, United Kingdom, or Brazil, or a person to whom the GDPR, UK Data Protection Act or LGPD applies, there are additional rights available to you. Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to your personal information.
If you wish to access any of the above-mentioned rights, we may ask you for additional information to confirm your identity and for security purposes, before disclosing personal information to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of; (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller's identity; and (d) the entities or categories of entities to whom your personal information may be transferred.
You have a right to request that we delete your personal information or rectify inaccurate personal information, subject to certain exceptions under applicable laws. We may seek to verify the accuracy of the personal information before rectifying it.
You can also request that we erase your personal information in limited circumstances where:
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
You can ask us to restrict your personal information, but only where:
We can continue to use your personal information following a request for restriction, where:
You can ask us to provide your personal information to you in a structured, commonly used, machine-readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
You can request that we change the manner in which we contact you for marketing purposes.
You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.
You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the European Union.
We may redact data transfer agreements to protect commercial terms.
You have a right to lodge a complaint with your local supervisory authority if you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
Via e-mail: Contact@LenzGig.com
Data protection officer:
LenzGig PTY Ltd Apt# 18026, Prestige Shantiniketan ITPL
You have a right to lodge a complaint with your local regulator, which if you are located in the EU /EEA/ UK, will be your local data protection supervisory authority (i.e., your place of habitual residence, place of work or place of alleged infringement).
If you are located in:
We would ask that you please attempt to resolve any issues with us before your local supervisory authority.
In this section, we provide additional information to California residents about how we handle their personal information, as required under California privacy laws including the California Consumer Privacy Act ("CCPA"). This section does not address or apply to our handling of publicly available information lawfully made available by state or federal government records or other personal information that is exempt under the CCPA.
While our collection, use and disclosure of personal information varies based upon our relationship and interactions with you, in this section we describe, generally, how we have collected and disclosed personal information about consumers in the prior 12 months (from the Last Updated date above).
Categories of Personal Information Collected and Disclosed. The table below identifies the categories of personal information (as defined by the CCPA) we have collected about consumers, as well as how we have disclosed such information for a business purpose. For more information about the business and commercial purposes for which we collect and use personal information, please see the "What personal information we collect and when and why we use it" and the "How we use the personal information we collect" sections above.
|Categories||Description||Categories of Third Parties to Whom We May Disclose this Information for a Business Purpose|
|Identifiers||includes direct identifiers, such as name, alias, user ID, username or unique personal identifier; email address, phone number, address and other contact information; IP address and other online identifiers; tax ID and other government identifiers; and other unique identifiers.|
|Customer Records||includes personal information, such as name, account name, user ID, contact information, employment information, and financial or payment information, that individuals provide us in order to purchase or obtain our products and services. For example, this may include information collected when an individual register for an account, purchases or orders our products and services, or enters into an agreement with us related to our products and services.|
|Commercial Information||includes records of personal property, products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies|
|Usage Data||includes browsing history, clickstream data, search history, access logs and other usage data and information regarding an individual's interaction with our websites, mobile apps, and our marketing emails and online ads.|
|Audio, Video and Electronic Data||includes audio, electronic, visual, thermal, olfactory, or similar information such as, thermal screenings and CCTV footage (e.g., collected from visitors to our premises, photographs and images (e.g., that you provide us or post to your profile) and call recordings (e.g., of customer support calls).|
|Education information||includes information you provide us or post to your profile about your education history.|
|Professional information||includes professional and employment-related information such as current and former employer(s) and position(s), business contact information and professional memberships.|
|Inferences||includes inferences drawn from other personal information that we collect to create a profile reflecting an individual's preferences, characteristics, predispositions, behaviour, attitudes, intelligence, abilities or aptitudes. For example, we may analyse personal information in order to identify the offers and information that may be most relevant to customers, so that we can better reach them with relevant offers and ads.|
Sources of Personal Information.As further described in the "What personal information we collect and when and why we use it" section above,we may collect personal information from the following sources:
When you submit a request to know or a request to delete, we will take steps to verify your request by matching the information provided by you with the information we have in our records. You must email us with any requested information (or otherwise provide us with this information via the above toll-free number) to verify your request. In some cases, we may request additional information in order to verify your request or where necessary to process your request. If we are unable to adequately verify a request, we will notify the requestor. Authorized agents may initiate a request on behalf of another individual via email to contact@LenzGig.com; authorized agents will be required to provide proof of their authorization and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.
For more information about our privacy practices, you may contact us as set forth in the "Contact Us" section above.